If you wish to return an item, please get in touch (firstname.lastname@example.org) with us within 30 days of having received your order and we’ll provide you with all the details you need to complete the returns process. We kindly ask that you do not return an item to us without contacting us first - as sometimes, we may not need you to return the item. Once you have requested your return, you must send the product to us within 14 days of letting us know.
The item must be returned in its original condition, as well as in the original packaging. To ensure our returns process is as fair as possible, if we deem the returned product to be faulty, we’ll cover your return postage. If not, we’ll ask you to pay for the postage to return the item to us. After we have received your return, please allow up to 5 working days for it to be processed. Once it has been processed, you will receive an email and you should expect your refund, if applicable, to be with you in 3-5 days. For any further questions please contact us at